Jillian m Led

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Spumoni ice cream

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Hello, i recently moved from New York to Florida, Florida does not sell spumoni ice cream. I googled it, & it said edys has spumoni.I can't find it anywhere. Do you guys still sell it? If not, why not?
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Preferred solution: explanation

Bob B Frd

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Verified Reviewer
| map-marker Lynbrook, New York

About a flavor

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Im very upset that you decided to cancel French Silk(I only buy slow churned flavors) and Im finding it very difficult to find SC Chocolate chip anywhere in my area. The representative mentioned that it might be found in Stop&Shop stores.

I truly wish that was possible but several years ago that store and Edys had a situation so S&S decided not to carry your wonderful ice cream. I go to King Kullen near me (11563) but still cannot find chocolate chip. Ive been buying Edys for decades and have asked you to put a safety cover on your containers but to no avail. Im finding too much vanilla on the shelves.

You once had many delicious lower fat varieties but Im seeing less of them. My first flavor with Edys was Chiquita & chocolate which was my familys favorite. Hope to hear from you.

My cell is 516-808-****. Thank you

Bob Byer

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1 comment
Guest

I agree. Their current offerings are boring and not worth the extra money.

Betty G Fcd

No seal on ice cream… Is there usual packaging?

Edys - No seal on ice cream… Is there usual packaging?
I just brought home some Edys ice cream from a Publix. They were buy one get one free neither one had any kind of ceiling nothing around it and nothing inside of it. You open the ice cream you open the top and there's the ice cream I'm concerned about eating this no ceiling at all. Is this the way all your ice cream is packaged. Please let me know if I should consume this or not.
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Preferred solution: My question answered. I don’t know whether to eat this or not.

User's recommendation: I’ve asked this question I did not get an answer or

Judy D Qdd

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Verified Reviewer

No regard for public safety. Give run around answers

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Continued concern regarding safety seals on packaging. Been disregarded about my concerns. Look on YouTube of kid opening ice cream and licking the top of the ice cream ! I have been concerned about this for years, no statements have been made regarding changes to Edy's packaging practices. I would think putting in the equipment to ensure customers safety and peace of mind should be high on your list.
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Loss:
$20
Pros:
  • Generally very good ice cream
Cons:
  • Non concern for public safety
  • Poor packaging

Preferred solution: Safety seal on containers

User's recommendation: Find another company to purchase your ice cream from until Edy's, Dryers etc

Bob B Frd

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Verified Reviewer

Slow churned chocolate chip

I cant seem to find this flavor at King Kullen supermarkets. The representative wasnt too sure if it was still being made. You already discontinue French Silk which is very unfortunate. You use to have so many wonderful slow churned varieties. I see way too many vanilla in the freezer case when I shop. Hope you can help Bob Byer
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Pros:
  • It was always my lower fat ice creams
Cons:
  • You discontinue popular flavors and make the package smaller

Preferred solution: Better slow churned flavors. I can’t find chocolate chip. Why did you discontinue French Dilk

Blaze G Uqw

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My ice cream

Edys - My ice cream
Edys - My ice cream - Image 2
I went to the store to get my fav dessert and My cookies and cream Ice cream has no cookie...it is just plain vanilla
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Loss:
$5

Preferred solution: My full refund and free Ice cream

Janell T Gzd

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Verified Reviewer
| map-marker West Palm Beach, Florida

Upset

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Edys - Upset
Please bring it back !!! You retired this flavor Why ??? Its been awful on so many people including myself. Other companies have chocolate and vanilla like yours why not that one but not French Silk!!! There is a petition going around now that hopefully helps , how long that will take dont know . So I am very upset
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Pros:
  • Awesome company
Cons:
  • Retire icecream

Preferred solution: Bring French silk back to the shelves

Happy A Pxu

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Verified Reviewer

No safety seal on drumstick vanilla ice cream container

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I recently bought Oreo mint and vanilla drumstick flavored ice cream. The Oreo mint had a seal and the drumstick one did not. It makes someone like me who is very health cautious VERY concerned when there is no safety seal whatsoever. Would have taken it back, but my boyfriend had already started eating it. Luckily everything looked, smelled, and tasted fine but come on. You can't just pick and choose which containers have safety seals and which ones don't.
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Loss:
$5

Preferred solution: Apology

Anonymous
map-marker Chicago, Illinois

Flavor French Silk 1/2 the fat Icecream

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Edys - Flavor French Silk 1/2 the fat Icecream
Dear Sir,s; I have been told that you retired this flavor French Silk !!! Honestly I dont understand why or how you could when there is nothing else like it anywhere in other companies,Every company has Chocolate or Vanilla,but seriously not the French Silk! Its been my and so many others go to Icecream for along time and now we are all so upset Please bring it back please! Doing what you did was like the rug pulled out from under our feet.. thankyou Mrs. James Tillger (Janell)
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User's recommendation: Bring it back on the shelf

Joe C Amw

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Verified Reviewer

Allergy

Bought oreo ice cream, it had strawberry in it. I am allergic to strawberry. My lips puffed up and had trouble, breathing had to take bennadryll because of it.
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Loss:
$5
Cons:
  • Do not clean the machines properly

Preferred solution: Full refund

User's recommendation: Be careful of mixture of other flavors in the ice cream

Monica P Ava

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Butter pecan ice cream is gritty and tasted old.

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I went to dollar general and bought butter pecan. When i got home i noticed there was no seal or plastic protecting the ice cream so i took it back and they said all edys ice cream is packaged without a seal..anybody could tamper with the product..very unsafe..i couldnt get my money back so they exchanged it..i get home and the ice cream texture is very gritty and felt like sand in my mouth. I will never purchase any edys products again.
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Loss:
$5
Pros:
  • No pros
Cons:
  • Unsafe packaging

Preferred solution: Full refund

User's recommendation: DO NOT BUY EDYS!!FOR THIS PRICE THERE ARE BETTER BRANDS

Marcia A Jye
map-marker Lansing, Michigan

About no protection film over the vanilla ice cream at Dollar General in Holt Michigan

My complaint is the vanilla ice cream Edys I purchased one today from dollar general, and when I got home, the protection film was not over it and actually I checked them off at the store. The vanilla had none on the containers just the lid I also checked the vanilla caramel they had all the protection covers on those, so what is the reason why theyre not putting a protection film and like vanilla containers and this also happened last week with the vanilla just want to let you know that I dont know if it will be safe to eat.

I really love this ice cream and it just really upsetting. I cant eat it because of that. Thank you so much.

And I cant add a photo and I cant do none of that stuff. Im a senior citizen and its just too hard for me.

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User's recommendation: Yes, if the problem get fixed, of course

Anonymous
map-marker Kansas City, Missouri

Customer service we have purchased French Silk ice cream for over 20 years. Out fo nowhere you decide to discontinue this product... I have bought 5 cartons a month for years.. Why is it discontinued?

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Discontinued French Silk ice cream... WHY?

This is literally the only flavor my husband ate nightly before bed. Every one has vanilla and chocolate but no other brand makes French Silk ice cream and we loved it!! My grandchildren will tell you it was the only ice cream in my freezer ever and now it is discontinued. We are so disappointed as I have called and drove to all the stores here in Kansas city that carried it and there is no longer a tag in the freezer for it...

EDY"S WHY??? My email is kmsaleh@***.com and my phone number is 816-726-****. I have called PDI and tried to order it...

HELP US PLEASE!!! Kim Saleh

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User's recommendation: Be careful getting accustommed to only one flavor as it may disappear without notice...

1 comment
Guest

Did an investor group buy this company recently? If so, they are probably trying to bankrupt it, like they have so many other companies recently.

Jaime A Agn

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Verified Buyer
|

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Verified Reviewer

Gross white fuzz through out my chocolate ice cream

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Edys - Gross white fuzz through out my chocolate ice cream
Edys - Gross white fuzz through out my chocolate ice cream - Image 2

I am so aggravated about this the other day I was eating my ice cream and I had this feeling that I had fuzz in my mouth so I pulled it out checked my cup and there was a little bit and I just thought that I had dropped it in there somehow well I went to get a bowl of ice cream tonight and there was another chunk embedded in my ice cream of white thick fuzz with dirt in it so freaking disgusting now that I know that that's what was in my mouth the other night I literally just want to keep throwing up I just had surgery the last thing I need to be doing is throwing up! So disgusting I will never ever buy Edy's again

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Loss:
$50
Cons:
  • Gross fuzz in ice-cream

Preferred solution: Full refund

User's recommendation: Don't buy it

Zaheer Aej

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Verified Reviewer
| map-marker Minneapolis, Minnesota

Disappointed Customer

To whom it may concern , I'm writing because I went to the Dollar General in my town and bought me my favorite ice cream so I thought, I bought the Edy"s Cookies & Cream 1.5 qts but once I opened it and started to scoop me some I realized that what I bought was a cookie and cream , cause it was more vanilla without the cookies .
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User's recommendation: Be careful because what you see isn't always what you get

AJ L Cah

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Verified Buyer
| map-marker Tallahassee, Florida

Metal in the ice cream I bought

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Edys - Metal in the ice cream I bought
Edys - Metal in the ice cream I bought - Image 2
Edys - Metal in the ice cream I bought - Image 3
I found a large piece of metal in my ice cream after I bit into it and broke my tooth WtfWtfWtf And can't seem to find a customer service number to report it
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Preferred solution: Something done about this I could of swallowed this metal

User's recommendation: Be careful eating this ice cream

About

Summary

Edys Ice Cream started in 1928 in Northern California. The company is presently know under the Dreyer's brand with the headquarters based in Oakland, CA. Edys Ice Cream offers an immense variety of ice cream products such as Slow Churned, Shakes and Smoothies, Fruit Bars, Sherbet, in different categories, including Light, No Sugar Added, Yogurt Blends, Cups, etc. In each of these categories there is a number of flavors (Black Cherry Vanilla Swirl, Cappuccino, Caramel, Peach, Key Lime Pie, etc.) and mix-ins (Chocolate Chip Cookie Dough, Butterfinger, Chocolate Fudge Brownie, etc.) available. Edys Ice Cream is available practically at every store, the nearest location can be found using the web site of the company.

Edys reviews and complaints

Edys is ranked 140 out of 1454 in Food Manufacturers category

Area Served

USA

Payment Methods

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