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Customer service

Update by user Jun 02

“Ice cream”

Original review posted by user Jun 02

Called Edy’s to find out where to buy Coffee I’ve cream. They said there were no stores near me except in Evanston, IL.

They apologized and said they would send coupon for free quart of ice cream. Short time later I found coffee ice cream at Mariano’s in Northfield and Heinen’s in Glenview IL close to my home. I called back and asked for a supervisor who checked their database and found it was missing these stores. He thanked me and said he would send me coupons for 4 quarts of ice cream for alerting them about their database.

No coupons ever arrived. Two follow up calls to Edy’s and Neslies resulted in more lies by customer service. After three months still no


My calls were logged into their customer database because they found my name and records. I sent in a 4th complaint, and was sent a complaint number 15043277 and I’m waiting for a new response.

Product or Service Mentioned: Edys Coupon.

Reason of review: Poor customer service.

Preferred solution: Six coupons I was promised..

Company wrote 0 private or public responses to the review from Jun 02.
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